We're Not Alone, Even When We're Isolated


We look forward to staying connected with you as we work together as a community to get through this challenging time.


We encourage everyone to take care of one another. These are the moments that test a community but can also bring out the best in us. Please help educate your friends and neighbors using factual information from official health sources linked below, and do your part in minimizing the spread of this virus which can be extremely dangerous to those most vulnerable in our community.


Key actions to Stop the Spread of Germs (from the CDC)
1. Avoid close contact with people who are sick.
2. Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
3. Avoid touching your eyes, nose, and mouth.
4. Clean and disinfect frequently touched objects and surfaces.
5. Stay home when you are sick, except to get medical care.
6. Wash your hands often with soap and water for at least 20 seconds.


Resources about staying healthy:


• Center for Disease Control Coronavirus website

• CDC Guidelines (English)

• CDC Guidelines (Espanol)

• Alameda County Public Health Department


If you believe you may be sick, please click here & follow these instructions

The list below will be updated regularly as more resources become available. 

RESOURCES FOR EMERGENCY ASSISTANCE

Health Insurance and Medical Expenses


If you have health insurance, visit the website for your provider or contact their customer support line with any questions about coverage for COVID-19 testing and treatment. Many healthcare insurers are also making telemedicine available to customers for low or no cost. If you do not have health insurance, you may be eligible for benefits through your state. Visit this website to explore options based on your household income, children in the home, and state.




Home internet access


If you do not have internet access at home, or cannot afford to maintain it, but need internet for work or school, there are several options available: Comcast Internet Essentials, a low-cost home internet package for qualifying individuals and households, is now available for free for the first two months. Access from AT&T is a low-cost home internet package for qualifying individuals and households (no special for COVID-19 but still available at a low cost) Additionally, many internet providers have announced that they are waiving late payment fees, increasing caps on internet speeds, and will not disconnect customers for not paying monthly bills on time. If you have questions or concerns about your internet connection, contact your provider or visit their website for more information.




Unemployment Benefits


The U.S. Department of Labor issued guidance for state unemployment insurance programs to extend benefits to individuals whose employment status is impacted by COVID-19. Use this tool to find the agency that manages unemployment insurance in your state and visit their website for more information about eligibility and how to apply for benefits.




Benefits / Assistance Renewals


In response to COVID-19 (Coronavirus), if your CalWORKs, CalFresh, and/or General Assistance (GA) Semi-Annual Report (SAR 7) or annual renewal is due in March, April, or May 2020, you do not have to turn in the reports or complete your interview for these months. You must report if your gross monthly income goes over your household’s Income Reporting Threshold (IRT). GA recipients need to report any changes in income within 10 days of the change. If your income goes down, your benefit amount may go up. Call Alameda County Social Services Agency at 1-888-999-4772 or 510-263-2420, Monday through Friday, from 7:30 a.m. to 5:00 p.m. to find out what your IRT is, to report if your income goes down, or if you have questions. You may also report changes via mail to P.O. Box 12941, Oakland, CA 94604; Fax to 510-670-5095; online through the Customer Automated Response System (CARS) at https://public.alamedasocialservices.org/CARS, or LaterDocs at www.GetCalFresh.org/docs. If you already submitted your SAR 7 or annual renewal paperwork and it included information that would make your benefits go up, please contact Alameda County Social Services Agency to report this information. If your Medi-Cal annual renewal was due in March, or will be due in April, May, or June 2020, please continue to submit your annual Medi-Cal renewal as it will be processed at a later date.




Mortgage, Rent, and Utilities Payment Assistance


At this time there is no nation-wide resource available to assist with mortgage or rent payments. Some localities have announced that no eviction-notices will be served temporarily. Additionally, some localities have announced that they will temporarily reinstate or not shut off utilities, most oftentimes water, due to non-payment. There are two rental assistance programs accepting applications to provide grants to Hayward tenants facing economic hardship resulting from the COVID-19 public health emergency:
1) Alameda County has begun accepting applications for an Emergency Rent Assistance Program (ERAP). The application period began Aug. 4 and closes on Aug. 11 at 8:00 p.m. Eligible applicants will be selected by a random lottery system.
The ERAP is designed to assist very low- to low-income families and individuals who are suffering a temporary financial setback due to the COVID-19 public health emergency and need help with delinquent rent. The ERAP will provide rent assistance grants paid directly to the landlord on behalf of eligible tenants.
The grant provides up to two months’ worth of rent or $3,500. If previously assisted through another rental assistance program, the grant provides up to one month’s rent or $1,750.
To qualify, tenants must meet Alameda County’s residency and tenancy requirements, have a total household income not to exceed 50 percent of Area Median Income (AMI) for Alameda County, otherwise be in good standing with terms of their lease, and complete the online application.
The program will be administered by Echo Housing on behalf of Alameda County. To learn more and to submit an application, visit their website -
https://www.echofairhousing.org/alameda-county-emergency-rental-assistance-program.html?mc_cid=26a10a2dbb&mc_eid=7054234915
or call ECHO Housing at (855) 275-3246.
2) The City of Hayward has re-opened the application for rent relief assistance grants. The program provides one-time payments of up to $2,500 per household to bridge the gap between what tenants can afford and their actual rent.
To qualify, tenants must be Hayward residents at risk of displacement with income adjusted by household size below 50 percent of AMI, or up to 80 percent of AMI with rent equal to or greater than 30 percent of their income.
Tenants also must have experienced economic hardship resulting from COVID-19 in the form of loss or reduction in employment or wages; increased medical or child-care costs; or loss of child-care.
To learn more and to submit an application, go online to https://housing.bayareacs.org/ and complete the Keep Everyone Housed Application for the City of Hayward or call BACS at (510) 850-6492.




Mental Health and Crisis


The outbreak of coronavirus disease 2019 (COVID-19) may be stressful for people and communities. Fear and anxiety about a disease can be overwhelming and cause strong emotions in adults and children. Everyone reacts differently to stressful situations. Visit this CDC page to learn more about things you can do to support yourself and your loved ones. If you need to talk to someone, these resources are confidential and available for free 24/7: Call 1-800-273-8255 for the National Suicide Prevention Lifeline Text HOME to 741-741 for Crisis Text Line Call 1-800-985-5990 or text TalkWithUs to 66-746 for the Disaster Distress Helpline Call 1-866-488-7386, text START to 678-678 or click here to chat with The Trevor Project (for LGBTQ youth) Call 1-800-799-7233 or text LOVEIS to 22-522 to connect with The National Domestic Violence Hotline. Kaiser Permanente has resources on how to talk about mental health with a child and resources for self care and staying healthy at home.




State Efforts to Assist California Workers


California will continue acting swiftly to help workers hurt by COVID-19. Affected workers can visit the Labor & Workforce Development Agency’s website to review what benefits are available to them. For instance: If you’re unable to work because you are caring for an ill or quarantined family member with COVID-19 you may qualify for Paid Family Leave (PFL). If you’re unable to work due to medical quarantine or illness, you may qualify for Disability Insurance. Those who have lost a job or have had their hours reduced for reasons related to COVID-19 may be able to partially recover their wages by filing an unemployment insurance claim. If a worker or a family member is sick or for preventative care when civil authorities recommend quarantine, workers may use accrued paid sick leave in accordance with the law. If workers are unable to do their usual job because they were exposed to and contracted COVID-19 during the regular course of their work, they may be eligible for workers’ compensation benefits. All information and resources can be found at Ca.Gov/Coronavirus2019




Sick or Quarantined


If you’re unable to work due to having or being exposed to COVID-19 (certified by a medical professional), you can file a Disability Insurance (DI) claim. DI provides short-term benefit payments to eligible workers who have a full or partial loss of wages due to a non-work-related illness, injury, or pregnancy. Benefit amounts are approximately 60-70 percent of wages (depending on income) and range from $50-$1,300 a week. The Governor’s Executive Order waives the one-week unpaid waiting period, so you can collect DI benefits for the first week you are out of work. If you are eligible, the EDD processes and issues payments within a few weeks of receiving a claim. For guidance on the disease, visit the California Department of Public Health website. REACH will be utilized as a state COVID-19 testing site through Saturday (5/30).
Testing at REACH will be hosted for 3 weeks on the following days/times (NO testing on Wednesdays for food distribution):
Monday: 12:00p – 7:00p
Tuesday: 9:00a – 7:00p
Thursday: 9:00a – 7:00p
Friday: 9:00a – 7:00p
Saturday: 9:00a – 5:00p
Testing is provided by Optum and will take place outside in the amphitheater/stage space adjacent to The Groove Dance Studio.
Testing is by appointment only, and focused on those with symptoms; essential workers; and those with exposure:
Online Testing Event Registration for Residents: https://lhi.care/covidtesting
Additionaly, there is Phone-Based Testing Event Registration for Residents (for residents without internet access only, Spanish language capacity) at: (888) 634-1123.
REACH staff will be onsite each day to ensure there is support for the Optum team.




Parents & Caregiving


Paid Family Leave for those unable to work: If you’re unable to work because you are caring for an ill or quarantined family member with COVID-19 (certified by a medical professional), you can file a Paid Family Leave (PFL) claim. PFL provides up to six weeks of benefit payments to eligible workers who have a full or partial loss of wages because they need time off work to care for a seriously ill family member or to bond with a new child. Benefit amounts are approximately 60-70 percent of wages (depending on income) and range from $50-$1,300 a week. If you are eligible, the EDD processes and issues payments within a few weeks of receiving a claim. Parenting Support Hotline: 800-829-3777 (24 hour parenting hotline) “Grab and Go” breakfast and lunch meals will be available for OUSD students: During OUSD closure, our Nutrition Services Department will open twelve schools throughout the city: Monday:
8:00-12:00 (3 breakfasts/3 lunches per student) Thursday:
8:00-12:00 (2 breakfasts/2 lunches per student) Food Is available to any child under 18. Northwest/West: Oakland: Sankofa Elementary, West Oakland Middle School and Hoover Elementary Central Oakland: Oakland High School and Garfield Elementary East Oakland: Bret Harte Middle School, Life Academy/United for Success, Coliseum College Preparatory Academy, Madison Park Upper, Fremont High School, Castlemont High School and Elmhurst United Middle School SLZUSD youth ages 18 years old and under - schedule for grab and go breakfast and lunches: Available at the following locations from 11am-1pm: Arroyo High School—15701 Lorenzo Avenue, San Lorenzo Hesperian Elementary School—620 Drew Street, San Lorenzo Both Arroyo High School and Hesperian Elementary are now serving “Grab & Go” Breakfast/Lunch pick-up each day during school closure for all SLzUSD Students. Due to the shelter-in-place SLzUSD will now serve food out of both Arroyo High School and Hesperian Elementary from 11am-1pm Food is available to any child 18 and under on a first come, first serve basis. On pick up day, child can receive one lunch meal for same day and one breakfast meal for the following morning Please bring a grocery bag or cooler to transport food home to help maintain freshness and keep it safe for consumption. Meals are not allowed to be consumed on site to allow for social distancing. Please continue to check the District website for latest information – sites and locations subject to change Essential Workers In Need Of Child Care: The Alameda County Resource and Referral (R&R) agencies are connecting essential workers with child care during the (COVID-19) crisis. Contact your local R&R or complete this Child Care Request Form to submit your child care needs. Please leave a message if you reach voicemail, and someone will return your call, R&R staff are actively checking voicemail messages.




School Closures


If your child’s school is closed, and you have to miss work to be there for them, you may be eligible for Unemployment Insurance benefits. Eligibility considerations include if you have no other care options and if you are unable to continue working your normal hours remotely. File an Unemployment Insurance claim and our EDD representatives will decide if you are eligible.




Reduced Work Hours


If your employer has reduced your hours or shut down operations due to COVID-19, you can file an Unemployment Insurance (UI) claim. UI provides partial wage replacement benefit payments to workers who lose their job or have their hours reduced, through no fault of their own. Workers who are temporarily unemployed due to COVID-19 and expected to return to work with their employer within a few weeks are not required to actively seek work each week. However, they must remain able and available and ready to work during their unemployment for each week of benefits claimed and meet all other eligibility criteria. Eligible individuals can receive benefits that range from $40-$450 per week. The Governor’s Executive Order waives the one-week unpaid waiting period, so you can collect UI benefits for the first week you are out of work. If you are eligible, the EDD processes and issues payments within a few weeks of receiving a claim.




Emergency Resources For Students


*** In the case of an emergency, please call 911 for immediate assistance *** If you are a student experiencing a crisis and need support please reach out to the following community resources: Counseling Related Services: If you need social or emotional support please call or text one of the following community organizations: California Youth Crisis Line: 800-843-5200 (24 hours) Call TeenLine Online (800) TLC-TEEN from 6pm to 10pm PST Texting Hotlines: Text "safe" to 20121 (Local, between 4pm-11pm) Text 741741 (24 hours) Text “TEEN” to 839863 (Teens helping teens, 6pm-9pm)




Housing/Meal Related Services


*** If you are in need of last minute housing or are in need of food please contact one of the following community organizations: *** Dreamcatcher Youth Services https://covenanthousecalifornia.org/dreamcatcher-youth-services/ Phone Number: 1-800-379-1114 Location: 422 Jefferson Street, Oakland, California 94607 Calli House- Youth Shelter & Drop-In Center https://cchealth.org/h3/calli-house.php Phone Number: 1-800-610-9400 Location: 845 Brookside Dr B, Richmond, CA 94801 YEAH! Youth Engagement Advocacy Housing https://covenanthousecalifornia.org/yeah-shelter/ Phone Number: (510) 704-9867 Location: 1744 University Ave, Berkeley, CA 94703 Great Plates Delivered - Older Adult Meals Program
https://covid19.ca.gov/restaurants-deliver-home-meals-for-seniors/
Email: ACGreatPlates@acgov.org
Phone Number: (925) 803-7943
This program is not currently operational but they are collecting names and contact information for County residents interested in receiving meals and from vendors wanting to participate in the Great Plates Delivered program. The goal is to provide the highest quality nutritious food and service to older adults (65 years and older) and other adults (60-64 years) at high risk from COVID 19 to stay home and healthy.
---
If you are a restaurant interested in participating -
https://state-of-california-agency.forms.fm/great-plates-delivered-food-provider-interest-form/forms/7917




Essential Online Services Available 24/7


Our agencies and departments have been closely monitoring advice from the County's Public Health Department related to the Coronavirus Disease (COVID-19) outbreak. We are committed to providing our essential services to the public, and all County agencies and departments remain open for business. We also recognize the newfound importance of social distancing and individual preferences for avoiding public spaces; therefore, we highly recommend the utilization of our many online and mobile services. Through these services you will be able to pay your property taxes, order vital records, and access many other essential services. We provide the following online and mobile services: Ordering copies of vital records (birth, death, and marriage certificates) Searching for and ordering copies of real estate/official public records and fictitious business names Making online payments for central collections' accounts Making online payments for your property taxes Applying for and obtaining permits/licenses through our permit portal Viewing property assessment information Submitting applications for assessment appeals Finding information on criminal dockets and jail inmates Accessing your Alameda County library account Logging into your voter profile




Online Services EDD En Español


The Employment Development Department (EDD) has automated many of our key services to provide customers with fast, convenient, and secure online options. *En Español




Online Services EDD For Claimants


The Employment Development Department (EDD) has automated many of our key services to provide customers with fast, convenient, and secure online options. Benefit Programs Online: Access the EDD’s online benefit services, such as UI OnlineSM, SDI Online, and Benefit Overpayment Services. UI Online: Apply for Unemployment Insurance (UI) benefits, reopen an existing claim, and manage your UI claim. SDI Online: Apply for Disability Insurance (DI) and Paid Family Leave (PFL) benefits and manage your DI claim. Benefit Overpayment Services: View your balance, make a payment, and set up an installment agreement. Bank of America EDD Debit Card website: Check your EDD benefit payment balance, activate your card, create a direct deposit transfer, and more. COVID-19 Additional Funds for Workers and Businesses: Federal funds for getting you back to work quickly, supportive services for basic needs, housing, child care, and transportation costs.




Online Services EDD For Employers


The Employment Development Department (EDD) has automated many of our key services to provide customers with fast, convenient, and secure online options. Employer Services Online: Enroll once to create a secure login (username and password), which will provide access to e-Service for Business, eWOTC, and SIDES E-Response. - e-Services for Business: Register businesses, manage employer payroll tax accounts, file reports, and make tax payments. - eWOTC Online: Submit the Work Opportunity Tax Credit (WOTC) Request for certification applications; and view and manage submitted applications. - SIDES: Receive and respond to the EDD's Notice of Unemployment Insurance Claim Filed (DE 1101CZ) (PDF). - COVID-19 Additional Funds for Workers and Businesses: Federal funds for getting you back to work quickly, supportive services for basic needs, housing, child care, and transportation costs. CalJOBSSM: Post job openings, use the 24-hour virtual recruiter to find qualified candidates, and access training classes and education programs at no cost. Also gather information about labor market trends, statistics, and economic and demographic data. Benefit Programs Online: Access the EDD’s online benefit services. - SDI Online: Employers, designated representatives, and voluntary plan administrators can access and submit electronic forms, including the notice that their employee has filed a Disability Insurance (DI) claim The CARES Act is making capital available to nonprofits and small businesses across the United States. The Paycheck Protection Program (PPP) and the Economic Injury Disaster Loans (EIDL) Program will provide critically-needed support to organizations and small businesses in our community. The PPP application opened on April 3, 2020. Everyone, especially nonprofits, should apply as soon as possible. Triple check your application information before submitting. - The Difference Between the PPP and the EIDL: This article highlights, in detail, the differences and what can be available for your organization or business. - This Article and This Chart also provide a useful breakdown of loan programs available through the CARES Act specifically for nonprofits. - When you can apply: Applications for the PPP and EIDL are also currently open. Apply as soon as possible. Though nonprofit organizations are eligible, small businesses already in the SBA system or those with relationships to approved lenders, may get priority and move to the front of the line. The programs are first-come, first-served, so do not wait to submit your completed application. As a reminder, triple check your application to ensure there are no errors and that no information is missing. Should the SBA request more information to your application, you will be pushed to the end of the line and run the risk of not being able to access available funds. - How to apply to the PPP: You can apply for a PPP loan through an existing SBA 7(a) lender, or any FDIC-insured bank or credit union that chooses to participate. We recommend connecting with the institution you do your business banking with first - some lenders are giving preference to their existing customers. Review this sample application to get prepared.
Find a nearby PPP lender at this link. - How to apply to the EIDL: Apply for the EIDL directly through the SBA at this link




Online Services EDD For Job Seekers


The Employment Development Department (EDD) has automated many of our key services to provide customers with fast, convenient, and secure online options. CalJOBS: Create résumés that can be seen by employers, search the full-service employment center for job openings, look for training or educational programs, and much more. LMI Online: Take advantage of the labor market data and resources found in the Labor Market Information (LMI) section of the EDD website. Get the latest on the state of the labor market, explore occupations using the California Occupation guides, or explore labor market data by using our interactive tools.




Online Services EDD For Physicians/Practitioners and Physician/Practitioner Representatives


The Employment Development Department (EDD) has automated many of our key services to provide customers with fast, convenient, and secure online options. Benefit Programs Online: Access the EDD’s online benefit services. SDI Online: View a patient’s initial claim for benefits, submit Disability Insurance (DI) and Paid Family Leave (PFL) claim certifications, and view claim certification history.




Guidance Documents: Coronavirus Disease 2019 (COVID-19)


( A list of various guidance documents can be found below) Adult and Senior Care Facilities (PDF) Community care facilities, including assisted living facilities and child care Coverage Options Fact Sheet (PDF) - Opciones De Cobertura (PDF) Drinking Water, Recreational Water and Wastewater: What You Need to Know Employers, health care workers and workers in general industry Entertainment Venue (PDF) First responders, including paramedics and EMTs (PDF) Food, Beverage, Other Services (PDF) - Alimentos, Bebidas y Otros Sitios de Servicios Relacionados Food Industry (PDF) - Cadena de Suministro de Alimentos Gathering Guidance (PDF) - Orientación para Reuniones (PDF) Health care facilities from Cal/OSHA Health care facilities, including long-term care facilities Health care plans - Department of Managed Health Care All Plan Letter (PDF) - California Department of Insurance Bulletin (PDF) Home cleaning with COVID-19 positive individuals (PDF) - Guidance for Using Disinfectants at Schools and Child Cares (PDF) - Recordatorios para el uso de desinfectantes en las escuelas y guarderías (PDF) Homeless Assistance Providers (PDF) Immigrant Communities (March 18, 2020) Individuals with Access and Functional Needs (PDF) Laboratories Medi-Cal Managed Care Health Plans: COVID – 19 Screening and Testing (PDF) Schools and institutions of higher education - New COVID-19 Guidance for K-12 Schools: Distance Learning, School Meals, Child Care and Student Supervision (March 17, 2020) - Guidance for schools (PDF) - Directrices para las escuelas sobre el nuevo coronavirus o COVID-19 (PDF) - Guidance for colleges and universities (PDF) - Directrices para las instituciones de educación superior sobre el nuevo coronavirus o COVID-19 (PDF) Self-Isolation for Older Adults and Those Who Have Elevated Risk (PDF) Additional Resources By Community Vision: to support you in navigating this pandemic.





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