COMMUNITY SUPPORT SERVICES
Free Face Masks for Contra Costa County
Contra Costa Health Services has approximately 1,600 cloth masks available for distribution to volunteers/community members. If you are interested, send a message to CCHS Logistics at Trisha.Johnson@cchealth.org.
Health Insurance and Medical Expenses
If you have health insurance, visit the website for your provider or contact their customer support line with any questions about coverage for COVID-19 testing and treatment. Many healthcare insurers are also making telemedicine available to customers for low or no cost.
If you do not have health insurance, you may be eligible for benefits through your state. Visit this website to explore options based on your household income, children in the home, and state.
Financial Assistance if Sick and/or Quarantined
If you’re unable to work due to having or being exposed to COVID-19 (certified by a medical professional), you can file a
Disability Insurance (DI) claim. DI provides short-term benefit payments to eligible workers who have a full or partial loss of wages due to a non-work-related illness, injury, or pregnancy. Benefit amounts are approximately 60-70 percent of wages (depending on income) and range from $50-$1,300 a week.
The Governor’s Executive Order waives the one-week unpaid waiting period, so you can collect DI benefits for the first week you are out of work. If you are eligible, the EDD processes and issues payments within a few weeks of receiving a claim.
For guidance on the disease, visit the
California Department of Public Health website.
REACH will be utilized as a state COVID-19 testing site through Saturday (5/30).
Testing at REACH will be hosted for 3 weeks on the following days/times (NO testing on Wednesdays for food distribution):
Monday: 12:00p – 7:00p
Tuesday: 9:00a – 7:00p
Thursday: 9:00a – 7:00p
Friday: 9:00a – 7:00p
Saturday: 9:00a – 5:00p
Testing is provided by Optum and will take place outside in the amphitheater/stage space adjacent to The Groove Dance Studio.
Testing is by appointment only, and focused on those with symptoms; essential workers; and those with exposure:
Online Testing Event Registration for Residents
Additionaly, there is Phone-Based Testing Event Registration for Residents (for residents without internet access only, Spanish language capacity) at: (888) 634-1123.
REACH staff will be onsite each day to ensure there is support for the Optum team.
Emergency Housing and Meals
*** If you are in need of last minute housing or are in need of food please contact one of the following community organizations: ***
Dreamcatcher Youth Services
Phone Number: 1-800-379-1114
Location: 422 Jefferson Street, Oakland, California 94607
Calli House- Youth Shelter & Drop-In Center
Phone Number: 1-800-610-9400
Location: 845 Brookside Dr B, Richmond, CA 94801
YEAH! Youth Engagement Advocacy Housing
Phone Number: (510) 704-9867
Location: 1744 University Ave, Berkeley, CA 94703
Great Plates Delivered - Older Adult Meals Program
Phone Number: (925) 803-7943
Great Plates is not currently operational but they are collecting names and contact information for County residents interested in receiving meals and from vendors wanting to participate in the Great Plates Delivered program. The goal is to provide the highest quality nutritious food and service to older adults (65 years and older) and other adults (60-64 years) at high risk from COVID 19 to stay home and healthy.
Click here if you are a restaurant interested in participating.
Home Internet Access
If you do not have internet access at home, or cannot afford to maintain it, but need internet for work or school, there are several options available:
Comcast Internet Essentials, a low-cost home internet package for qualifying individuals and households, is now available for free for the first two months.
Access from AT&T is a low-cost home internet package for qualifying individuals and households (no special for COVID-19 but still available at a low cost)
Additionally, many internet providers have announced that they are waiving late payment fees, increasing caps on internet speeds, and will not disconnect customers for not paying monthly bills on time.
If you have questions or concerns about your internet connection, contact your provider or visit their website for more information.
The U.S. Department of Labor issued guidance for state unemployment insurance programs to extend benefits to individuals whose employment status is impacted by COVID-19. Use this tool to find the agency that manages unemployment insurance in your state and visit their website for more information about eligibility and how to apply for benefits.
Benefit and Financial Assistance Renewals
In response to COVID-19 (Coronavirus), if your CalWORKs, CalFresh, and/or General Assistance (GA) Semi-Annual Report (SAR 7) or annual renewal is due in March, April, or May 2020, you do not have to turn in the reports or complete your interview for these months.
You must report if your gross monthly income goes over your household’s Income Reporting Threshold (IRT). GA recipients need to report any changes in income within 10 days of the change. If your income goes down, your benefit amount may go up.
Call Alameda County Social Services Agency at 1-888-999-4772 or 510-263-2420, Monday through Friday, from 7:30 a.m. to 5:00 p.m. to find out what your IRT is, to report if your income goes down, or if you have questions.
You may also report changes via mail to P.O. Box 12941, Oakland, CA 94604; Fax to 510-670-5095; online through the
Customer Automated Response System (CARS), or
If you already submitted your SAR 7 or annual renewal paperwork and it included information that would make your benefits go up, please contact Alameda County Social Services Agency to report this information.
If your Medi-Cal annual renewal was due in March, or will be due in April, May, or June 2020, please continue to submit your annual Medi-Cal renewal as it will be processed at a later date.
Housing, Rent and/or Utility Assistance
At this time there is no nation-wide resource available to assist with mortgage or rent payments. Some localities have announced that no eviction-notices will be served temporarily. Additionally, some localities have announced that they will temporarily reinstate or not shut off utilities, most oftentimes water, due to non-payment.
There are two rental assistance programs accepting applications to provide grants to Hayward tenants facing economic hardship resulting from the COVID-19 public health emergency:
Alameda County has begun accepting applications for an Emergency Rent Assistance Program (ERAP). The application period began Aug. 4 and closes on Aug. 11 at 8:00 p.m. Eligible applicants will be selected by a random lottery system.
The ERAP is designed to assist very low- to low-income families and individuals who are suffering a temporary financial setback due to the COVID-19 public health emergency and need help with delinquent rent. The ERAP will provide rent assistance grants paid directly to the landlord on behalf of eligible tenants.
The grant provides up to two months’ worth of rent or $3,500. If previously assisted through another rental assistance program, the grant provides up to one month’s rent or $1,750.
To qualify, tenants must meet Alameda County’s residency and tenancy requirements, have a total household income not to exceed 50 percent of Area Median Income (AMI) for Alameda County, otherwise be in good standing with terms of their lease, and complete the online application.
The program will be administered by
Echo Housing on behalf of Alameda County. To learn more and to submit an application,
visit their website or call ECHO Housing at (855) 275-3246.
The City of Hayward has re-opened the application for rent relief assistance grants. The program provides one-time payments of up to $2,500 per household to bridge the gap between what tenants can afford and their actual rent.
To qualify, tenants must be Hayward residents at risk of displacement with income adjusted by household size below 50 percent of AMI, or up to 80 percent of AMI with rent equal to or greater than 30 percent of their income.
Tenants also must have experienced economic hardship resulting from COVID-19 in the form of loss or reduction in employment or wages; increased medical or child-care costs; or loss of child-care.
To learn more and to submit an application, visit
Keep Everyone Housed via the City of Hayward or call BACS at (510) 850-6492.
California Worker Assistance
California will continue acting swiftly to help workers hurt by COVID-19. Affected workers can visit the Labor & Workforce Development Agency’s website to review what benefits are available to them. For instance:
If you’re unable to work because you are caring for an ill or quarantined family member with COVID-19 you may qualify for Paid Family Leave (PFL).
If you’re unable to work due to medical quarantine or illness, you may qualify for Disability Insurance. Those who have lost a job or have had their hours reduced for reasons related to COVID-19 may be able to partially recover their wages by filing an unemployment insurance claim.
If a worker or a family member is sick or for preventative care when civil authorities recommend quarantine, workers may use accrued paid sick leave in accordance with the law.
If workers are unable to do their usual job because they were exposed to and contracted COVID-19 during the regular course of their work, they may be eligible for workers’ compensation benefits.
More information can be found here.
Parent and Caregiver Resources
Paid Family Leave for those unable to work:
If you’re unable to work because you are caring for an ill or quarantined family member with COVID-19 (certified by a medical professional), you can
file a Paid Family Leave (PFL) claim. PFL provides up to six weeks of benefit payments to eligible workers who have a full or partial loss of wages because they need time off work to care for a seriously ill family member or to bond with a new child. Benefit amounts are approximately 60-70 percent of wages (depending on income) and range from $50-$1,300 a week. If you are eligible, the EDD processes and issues payments within a few weeks of receiving a claim.
Parenting Support Hotline: 800-829-3777 (24 hour parenting hotline)
“Grab and Go” breakfast and lunch meals will be available for OUSD students:
During OUSD closure, our Nutrition Services Department will open twelve schools throughout the city:
8:00-12:00 (3 breakfasts/3 lunches per student)
8:00-12:00 (2 breakfasts/2 lunches per student)
Food Is available to any child under 18.
Oakland: Sankofa Elementary, West Oakland Middle School and Hoover Elementary
Central Oakland: Oakland High School and Garfield Elementary
East Oakland: Bret Harte Middle School, Life Academy/United for Success, Coliseum College Preparatory Academy, Madison Park Upper, Fremont High School, Castlemont High School and Elmhurst United Middle School
SLZUSD youth ages 18 years old and under - schedule for grab and go breakfast and lunches.
Available at the following locations from 11am-1pm:
Arroyo High School—15701 Lorenzo Avenue, San Lorenzo
Hesperian Elementary School—620 Drew Street, San Lorenzo
Both Arroyo High School and Hesperian Elementary are now serving “Grab & Go”
Breakfast/Lunch pick-up each day during school closure for all SLzUSD Students.
Due to the shelter-in-place SLzUSD will now serve food out of both Arroyo High School and Hesperian Elementary from 11am-1pm. Food is available to any child 18 and under on a first come, first serve basis. On pick up day, child can receive one lunch meal for same day and one breakfast meal for the following morning.
Please bring a grocery bag or cooler to transport food home to help maintain freshness and keep it safe for consumption. Meals are not allowed to be consumed on site to allow for social distancing. Please continue to check the District website for latest information – sites and locations subject to change.
Essential Workers In Need Of Child Care:
Alameda County Resource and Referral (R&R) agencies are connecting essential workers with child care during the (COVID-19) crisis. Contact your local R&R or complete this
Child Care Request Form to submit your child care needs. Please leave a message if you reach voicemail, and someone will return your call, R&R staff are actively checking voicemail messages.
Reduced Work hours and UI Claims
If your employer has reduced your hours or shut down operations due to COVID-19, you can file an
Unemployment Insurance (UI) claim. UI provides partial wage replacement benefit payments to workers who lose their job or have their hours reduced, through no fault of their own. Workers who are temporarily unemployed due to COVID-19 and expected to return to work with their employer within a few weeks are not required to actively seek work each week. However, they must remain able and available and ready to work during their unemployment for each week of benefits claimed and meet all other eligibility criteria. Eligible individuals can receive benefits that range from $40-$450 per week.
The Governor’s Executive Order waives the one-week unpaid waiting period, so you can collect UI benefits for the first week you are out of work. If you are eligible, the EDD processes and issues payments within a few weeks of receiving a claim.
If you are a student experiencing a crisis and need support please reach out to the following community resources.
Counseling Related Services
If you need social or emotional support please call or text one of the following community organizations:
California Youth Crisis Line: 800-843-5200 (24 hours)
Call TeenLine Online (800) TLC-TEEN from 6pm to 10pm PST
Text "safe" to 20121 (Local, between 4pm-11pm)
Text 741741 (24 hours)
Text “TEEN” to 839863 (Teens helping teens, 6pm-9pm)
EDD Unemployment Insurance Tax Forms
Approximately 7.8 million Californians are starting to receive the 1099G Federal Tax Forms from EDD. The forms are intended for individuals who collected benefits from any taxable unemployment claims during 2020. The number of 1099G tax forms being sent electronically, through the mail and posted to individuals' Unemployment Insurance (UI) Online accounts . Visit EDD's Tax Information webpage for more information. In addition, individuals can call a line designated for Form 1099G questions at 1-866-401-2849.
EDD for Claimants
The Employment Development Department (EDD) has automated many of our key services to provide customers with fast, convenient, and secure online options.
Benefit Programs Online: Access the EDD’s online benefit services, such as UI OnlineSM, SDI Online, and Benefit Overpayment Services.
UI Online: Apply for Unemployment Insurance (UI) benefits, reopen an existing claim, and manage your UI claim.
SDI Online: Apply for Disability Insurance (DI) and Paid Family Leave (PFL) benefits and manage your DI claim.
Benefit Overpayment Services: View your balance, make a payment, and set up an installment agreement.
Bank of America EDD Debit Card website: Check your EDD benefit payment balance, activate your card, create a direct deposit transfer, and more.
COVID-19 Additional Funds for Workers and Businesses: Federal funds for getting you back to work quickly, supportive services for basic needs, housing, child care, and transportation costs.
EDD for Job Seekers
The Employment Development Department (EDD) has automated many of our key services to provide customers with fast, convenient, and secure online options.
CalJOBS: Create résumés that can be seen by employers, search the full-service employment center for job openings, look for training or educational programs, and much more.
LMI Online: Take advantage of the labor market data and resources found in the Labor Market Information (LMI) section of the EDD website. Get the latest on the state of the labor market, explore occupations using the California Occupation guides, or explore labor market data by using our interactive tools.