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Alameda County is safest when we stop the spread. 

If you are sick, please click here and follow these instructions.


Take care of our community by following public health guidelines and best practices: 

1. Avoid close contact with people who are sick, and stay 6 feet apart from others whenever possible.
2. Cover your cough or sneeze with a tissue, then throw the tissue in the trash and wash your hands.
3. Avoid touching your eyes, nose, and mouth.
4. Clean and disinfect frequently touched objects and surfaces.
5. Stay home when you are sick, except to get medical care.
6. Wash your hands often with soap and water for at least 20 seconds. 

COVID Parents Flowchart - English.jpg


  • Free Local Food Pantry Resources
    Davis Street Community Center Location - 3081 Teagarden Street, San Leandro CA Pantry Hours Monday through Thursday 10 am – 5 pm (visit their website for up to date information, requirements, forms and instructions) Hope 4 the Heart Location - 22035 Meekland Ave, Hayward, CA Pantry Hours Tuesdays & Thursdays at 1:30 pm and every 3rd Saturday at 7:30 am Please bring your own bags. (visit their website for up to date information, requirements and instructions) Eden Housing Food Distribution Center Location - 409 Jackson St, Hayward, CA Pantry Hours Monday through Friday 9 am – 5 pm (call for up to date information and instructions) (510) 582-1460 South Hayward Parish Location - 27287 Patrick Ave, Hayward, CA Pantry Hours (walk-up only) Monday: 2 pm - 5 pm Tuesday, Thursday, & Friday: 1 - 4 pm 510-785-3663 email: (visit their website for up to date information, requirements and instructions)
  • Where can I find accurate and up to date COVID-19 information?
    Please visit the following CDC and Alameda County Resources: Center for Disease Control Coronavirus website Alameda County Public Health Department
  • COVID Vaccine Information
    COVID Vaccination Allocations The vaccine is being made available in phases to different populations based on risk factors. Learn more about how COVID-19 vaccines work and how the U.S. ensured their safety. Please visit links below for vaccine distribution plans for your respective county: Alameda County Vaccine distribution logistics & where to get vaccinated Call 510-208-4829 to schedule your vaccination. Contra Costa County Vaccine distribution logistics Make an appointment online or call 1-833-829-2626. (proof may be required) For more information call 1-844-729-8410. Solano County Vaccine distribution logistics & where to get vaccinated For more information, please call (707) 784-8600. Sacramento County Vaccine distribution logistics Sign up to get notified of future vaccination clinics for 65+ -------------------- COVID-19 Vaccination Scam Alerts According to the California Health Advocates, since COVID-19 vaccines have been made available they expect scammers and fraudsters to take full advantage of vulnerable persons eager to get vaccinated. Report scam calls to the California Senior Medicare Patrol by calling 855-613-7080.
  • Free Face Masks for Contra Costa County
    Contra Costa Health Services has approximately 1,600 cloth masks available for distribution to volunteers/community members. If you are interested, send a message to CCHS Logistics at
  • Health Insurance and Medical Expenses
    If you have health insurance, visit the website for your provider or contact their customer support line with any questions about coverage for COVID-19 testing and treatment. Many healthcare insurers are also making telemedicine available to customers for low or no cost. If you do not have health insurance, you may be eligible for benefits through your state. Visit this website to explore options based on your household income, children in the home, and state.
  • Financial Assistance if Sick and/or Quarantined
    If you’re unable to work due to having or being exposed to COVID-19 (certified by a medical professional), you can file a Disability Insurance (DI) claim. DI provides short-term benefit payments to eligible workers who have a full or partial loss of wages due to a non-work-related illness, injury, or pregnancy. Benefit amounts are approximately 60-70 percent of wages (depending on income) and range from $50-$1,300 a week. The Governor’s Executive Order waives the one-week unpaid waiting period, so you can collect DI benefits for the first week you are out of work. If you are eligible, the EDD processes and issues payments within a few weeks of receiving a claim. For guidance on the disease, visit the California Department of Public Health website. REACH will be utilized as a state COVID-19 testing site through Saturday (5/30). Testing at REACH will be hosted for 3 weeks on the following days/times (NO testing on Wednesdays for food distribution): Monday: 12:00p – 7:00p Tuesday: 9:00a – 7:00p Thursday: 9:00a – 7:00p Friday: 9:00a – 7:00p Saturday: 9:00a – 5:00p Testing is provided by Optum and will take place outside in the amphitheater/stage space adjacent to The Groove Dance Studio. Testing is by appointment only, and focused on those with symptoms; essential workers; and those with exposure: Online Testing Event Registration for Residents Additionaly, there is Phone-Based Testing Event Registration for Residents (for residents without internet access only, Spanish language capacity) at: (888) 634-1123. REACH staff will be onsite each day to ensure there is support for the Optum team.
  • Mental Health Support Services
    The outbreak of coronavirus disease 2019 (COVID-19) may be stressful for people and communities. Fear and anxiety about a disease can be overwhelming and cause strong emotions in adults and children. Everyone reacts differently to stressful situations. Visit this CDC page to learn more about things you can do to support yourself and your loved ones. If you need to talk to someone, these resources are confidential and available for free 24/7: Call 1-800-273-8255 for the National Suicide Prevention Lifeline Text HOME to 741-741 for Crisis Text Line Call 1-800-985-5990 or text TalkWithUs to 66-746 for the Disaster Distress Helpline Call 1-866-488-7386, text START to 678-678 or click here to chat with The Trevor Project (for LGBTQ youth) Call 1-800-799-7233 or text LOVEIS to 22-522 to connect with The National Domestic Violence Hotline. Kaiser Permanente has resources on how to talk about mental health with a child and resources for self care and staying healthy at home.
  • Emergency Housing and Meals
    *** If you are in need of last minute housing or are in need of food please contact one of the following community organizations: *** Dreamcatcher Youth Services Phone Number: 1-800-379-1114 Location: 422 Jefferson Street, Oakland, California 94607 Calli House- Youth Shelter & Drop-In Center Phone Number: 1-800-610-9400 Location: 845 Brookside Dr B, Richmond, CA 94801 YEAH! Youth Engagement Advocacy Housing Phone Number: (510) 704-9867 Location: 1744 University Ave, Berkeley, CA 94703 Great Plates Delivered - Older Adult Meals Program Email: Phone Number: (925) 803-7943 Great Plates is not currently operational but they are collecting names and contact information for County residents interested in receiving meals and from vendors wanting to participate in the Great Plates Delivered program. The goal is to provide the highest quality nutritious food and service to older adults (65 years and older) and other adults (60-64 years) at high risk from COVID 19 to stay home and healthy. Click here if you are a restaurant interested in participating.
  • Home Internet Access
    If you do not have internet access at home, or cannot afford to maintain it, but need internet for work or school, there are several options available: Comcast Internet Essentials, a low-cost home internet package for qualifying individuals and households, is now available for free for the first two months. Access from AT&T is a low-cost home internet package for qualifying individuals and households (no special for COVID-19 but still available at a low cost) Additionally, many internet providers have announced that they are waiving late payment fees, increasing caps on internet speeds, and will not disconnect customers for not paying monthly bills on time. If you have questions or concerns about your internet connection, contact your provider or visit their website for more information.
  • Unemployment Benefits
    The U.S. Department of Labor issued guidance for state unemployment insurance programs to extend benefits to individuals whose employment status is impacted by COVID-19. Use this tool to find the agency that manages unemployment insurance in your state and visit their website for more information about eligibility and how to apply for benefits.
  • Benefit and Financial Assistance Renewals
    In response to COVID-19 (Coronavirus), if your CalWORKs, CalFresh, and/or General Assistance (GA) Semi-Annual Report (SAR 7) or annual renewal is due in March, April, or May 2020, you do not have to turn in the reports or complete your interview for these months. You must report if your gross monthly income goes over your household’s Income Reporting Threshold (IRT). GA recipients need to report any changes in income within 10 days of the change. If your income goes down, your benefit amount may go up. Call Alameda County Social Services Agency at 1-888-999-4772 or 510-263-2420, Monday through Friday, from 7:30 a.m. to 5:00 p.m. to find out what your IRT is, to report if your income goes down, or if you have questions. You may also report changes via mail to P.O. Box 12941, Oakland, CA 94604; Fax to 510-670-5095; online through the Customer Automated Response System (CARS), or LaterDocs. If you already submitted your SAR 7 or annual renewal paperwork and it included information that would make your benefits go up, please contact Alameda County Social Services Agency to report this information. If your Medi-Cal annual renewal was due in March, or will be due in April, May, or June 2020, please continue to submit your annual Medi-Cal renewal as it will be processed at a later date.
  • Housing, Rent and/or Utility Assistance"
    At this time there is no nation-wide resource available to assist with mortgage or rent payments. Some localities have announced that no eviction-notices will be served temporarily. Additionally, some localities have announced that they will temporarily reinstate or not shut off utilities, most oftentimes water, due to non-payment. There are two rental assistance programs accepting applications to provide grants to Hayward tenants facing economic hardship resulting from the COVID-19 public health emergency: Alameda County has begun accepting applications for an Emergency Rent Assistance Program (ERAP). The application period began Aug. 4 and closes on Aug. 11 at 8:00 p.m. Eligible applicants will be selected by a random lottery system. The ERAP is designed to assist very low- to low-income families and individuals who are suffering a temporary financial setback due to the COVID-19 public health emergency and need help with delinquent rent. The ERAP will provide rent assistance grants paid directly to the landlord on behalf of eligible tenants. The grant provides up to two months’ worth of rent or $3,500. If previously assisted through another rental assistance program, the grant provides up to one month’s rent or $1,750. To qualify, tenants must meet Alameda County’s residency and tenancy requirements, have a total household income not to exceed 50 percent of Area Median Income (AMI) for Alameda County, otherwise be in good standing with terms of their lease, and complete the online application. The program will be administered by Echo Housing on behalf of Alameda County. To learn more and to submit an application, visit their website or call ECHO Housing at (855) 275-3246. The City of Hayward has re-opened the application for rent relief assistance grants. The program provides one-time payments of up to $2,500 per household to bridge the gap between what tenants can afford and their actual rent. To qualify, tenants must be Hayward residents at risk of displacement with income adjusted by household size below 50 percent of AMI, or up to 80 percent of AMI with rent equal to or greater than 30 percent of their income. Tenants also must have experienced economic hardship resulting from COVID-19 in the form of loss or reduction in employment or wages; increased medical or child-care costs; or loss of child-care. To learn more and to submit an application, visit Keep Everyone Housed via the City of Hayward or call BACS at (510) 850-6492. Rental relief from the state of California Call 833-430-2122 with any questions. Both renters and landlords can apply. Alameda County Rent Relief program Call 2-1-1 with questions or assistance on applying Oakland residents - use the CA Rent Relief program application Fremont residents
  • California Worker Assistance
    California will continue acting swiftly to help workers hurt by COVID-19. Affected workers can visit the Labor & Workforce Development Agency’s website to review what benefits are available to them. For instance: If you’re unable to work because you are caring for an ill or quarantined family member with COVID-19 you may qualify for Paid Family Leave (PFL). If you’re unable to work due to medical quarantine or illness, you may qualify for Disability Insurance. Those who have lost a job or have had their hours reduced for reasons related to COVID-19 may be able to partially recover their wages by filing an unemployment insurance claim. If a worker or a family member is sick or for preventative care when civil authorities recommend quarantine, workers may use accrued paid sick leave in accordance with the law. If workers are unable to do their usual job because they were exposed to and contracted COVID-19 during the regular course of their work, they may be eligible for workers’ compensation benefits. More information can be found here.
  • Parent and Caregiver Resources
    Paid Family Leave for those unable to work: If you’re unable to work because you are caring for an ill or quarantined family member with COVID-19 (certified by a medical professional), you can file a Paid Family Leave (PFL) claim. PFL provides up to six weeks of benefit payments to eligible workers who have a full or partial loss of wages because they need time off work to care for a seriously ill family member or to bond with a new child. Benefit amounts are approximately 60-70 percent of wages (depending on income) and range from $50-$1,300 a week. If you are eligible, the EDD processes and issues payments within a few weeks of receiving a claim. Parenting Support Hotline: 800-829-3777 (24 hour parenting hotline) “Grab and Go” breakfast and lunch meals will be available for OUSD students: During OUSD closure, our Nutrition Services Department will open twelve schools throughout the city: Monday: 8:00-12:00 (3 breakfasts/3 lunches per student) Thursday: 8:00-12:00 (2 breakfasts/2 lunches per student) Food Is available to any child under 18. Northwest/West: Oakland: Sankofa Elementary, West Oakland Middle School and Hoover Elementary Central Oakland: Oakland High School and Garfield Elementary East Oakland: Bret Harte Middle School, Life Academy/United for Success, Coliseum College Preparatory Academy, Madison Park Upper, Fremont High School, Castlemont High School and Elmhurst United Middle School SLZUSD youth ages 18 years old and under - schedule for grab and go breakfast and lunches. Available at the following locations from 11am-1pm: Arroyo High School—15701 Lorenzo Avenue, San Lorenzo Hesperian Elementary School—620 Drew Street, San Lorenzo Both Arroyo High School and Hesperian Elementary are now serving “Grab & Go” Breakfast/Lunch pick-up each day during school closure for all SLzUSD Students. Due to the shelter-in-place SLzUSD will now serve food out of both Arroyo High School and Hesperian Elementary from 11am-1pm. Food is available to any child 18 and under on a first come, first serve basis. On pick up day, child can receive one lunch meal for same day and one breakfast meal for the following morning. Please bring a grocery bag or cooler to transport food home to help maintain freshness and keep it safe for consumption. Meals are not allowed to be consumed on site to allow for social distancing. Please continue to check the District website for latest information – sites and locations subject to change. Essential Workers In Need Of Child Care: The Alameda County Resource and Referral (R&R) agencies are connecting essential workers with child care during the (COVID-19) crisis. Contact your local R&R or complete this Child Care Request Form to submit your child care needs. Please leave a message if you reach voicemail, and someone will return your call, R&R staff are actively checking voicemail messages.
  • Reduced Work hours and UI Claims
    If your employer has reduced your hours or shut down operations due to COVID-19, you can file an Unemployment Insurance (UI) claim. UI provides partial wage replacement benefit payments to workers who lose their job or have their hours reduced, through no fault of their own. Workers who are temporarily unemployed due to COVID-19 and expected to return to work with their employer within a few weeks are not required to actively seek work each week. However, they must remain able and available and ready to work during their unemployment for each week of benefits claimed and meet all other eligibility criteria. Eligible individuals can receive benefits that range from $40-$450 per week. The Governor’s Executive Order waives the one-week unpaid waiting period, so you can collect UI benefits for the first week you are out of work. If you are eligible, the EDD processes and issues payments within a few weeks of receiving a claim.
  • Student Resources
    If you are a student experiencing a crisis and need support please reach out to the following community resources. Counseling Related Services If you need social or emotional support please call or text one of the following community organizations: California Youth Crisis Line: 800-843-5200 (24 hours) Call TeenLine Online (800) TLC-TEEN from 6pm to 10pm PST Texting Hotlines Text "safe" to 20121 (Local, between 4pm-11pm) Text 741741 (24 hours) Text “TEEN” to 839863 (Teens helping teens, 6pm-9pm)
  • Essential County Services (Online)
    Our agencies and departments have been closely monitoring advice from the County's Public Health Department related to the Coronavirus Disease (COVID-19) outbreak. We are committed to providing our essential services to the public, and all County agencies and departments remain open for business. We also recognize the newfound importance of social distancing and individual preferences for avoiding public spaces; therefore, we highly recommend the utilization of our many online and mobile services. Through these services you will be able to pay your property taxes, order vital records, and access many other essential services. We provide the following online and mobile services: Ordering copies of vital records (birth, death, and marriage certificates) Searching for and ordering copies of real estate/official public records and fictitious business names Making online payments for central collections' accounts Making online payments for your property taxes Applying for and obtaining permits/licenses through our permit portal Viewing property assessment information Submitting applications for assessment appeals Finding information on criminal dockets and inmate rosters Accessing your Alameda County library account Logging into your voter profile
  • EDD Unemployment Insurance Tax Forms
    Approximately 7.8 million Californians are starting to receive the 1099G Federal Tax Forms from EDD. The forms are intended for individuals who collected benefits from any taxable unemployment claims during 2020. The number of 1099G tax forms being sent electronically, through the mail and posted to individuals' Unemployment Insurance (UI) Online accounts . Visit EDD's Tax Information webpage for more information. In addition, individuals can call a line designated for Form 1099G questions at 1-866-401-2849. En Español.
  • EDD for Claimants
    The Employment Development Department (EDD) has automated many of our key services to provide customers with fast, convenient, and secure online options. Benefit Programs Online: Access the EDD’s online benefit services, such as UI OnlineSM, SDI Online, and Benefit Overpayment Services. UI Online: Apply for Unemployment Insurance (UI) benefits, reopen an existing claim, and manage your UI claim. SDI Online: Apply for Disability Insurance (DI) and Paid Family Leave (PFL) benefits and manage your DI claim. Benefit Overpayment Services: View your balance, make a payment, and set up an installment agreement. Bank of America EDD Debit Card website: Check your EDD benefit payment balance, activate your card, create a direct deposit transfer, and more. COVID-19 Additional Funds for Workers and Businesses: Federal funds for getting you back to work quickly, supportive services for basic needs, housing, child care, and transportation costs.
  • EDD for Job Seekers
    The Employment Development Department (EDD) has automated many of our key services to provide customers with fast, convenient, and secure online options. CalJOBS: Create résumés that can be seen by employers, search the full-service employment center for job openings, look for training or educational programs, and much more. LMI Online: Take advantage of the labor market data and resources found in the Labor Market Information (LMI) section of the EDD website. Get the latest on the state of the labor market, explore occupations using the California Occupation guides, or explore labor market data by using our interactive tools.
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